The steps for correcting a wrong guardian number: confirm identity → authorised update → old number into history → a test signal. A wrong number means absence notices, fee data, even discipline-related messages reaching someone else — breaking both privacy and trust for the institution.
What to verify: identity confirmation and authorised update
The correction checklist:
| # | Step | Verification question |
|---|---|---|
| 1 | Confirm identity | ask on the phone: student name, jamaat — matches? |
| 2 | New number collected | stated/written by the guardian — or by someone else? |
| 3 | Authorised update | who enters it in the record (office) — not just spoken |
| 4 | Old number into history | do not delete — a note “number changed, dated” |
| 5 | Test signal | one notice sent to the new number for verification |
Step 1 is the most critical: answering the phone may not be the guardian (brother, neighbour) — then do not change the number; do it with the guardian present or on written instruction.
A usable sample: the contact correction checklist
Rules for corrections:
- Cause note: why the change (was wrong / number changed / both kept active).
- Two-number option: primary + alternate — failures go to the alternate.
- Year-start verification: one test notice to every student’s number — whichever fails gets a phone call.
- Privacy: the office changes numbers only after confirming the identity of the person instructing the change.
Contact-number correction: workflow steps and limitations
- Whatever was sent to the wrong number (absence signal) — keep a cause note.
- The SMS-failed list is reviewed weekly — repeatedly failing numbers are likely wrong or switched off.
- Limitation: multiple numbers per guardian are common — which is primary is the guardian’s decision.
Correction: questions to ask before your demo
- Can primary + alternate numbers be kept?
- Is there a number-change history?
- Is the SMS-failed list visible?
See number structure in the communication module; absence signals in the attendance module and attendance documentation.
Correction FAQ
Will old records change if the number changes?
No — history keeps the old number; new messages go to the new one.
The guardian gave multiple numbers — which one gets messages?
The primary; the alternate is the failure path. Which is primary — the guardian decides.
SMS keeps failing — drop the number?
Call and ask; if the number is switched off, change it — otherwise keep it, do not remove.